London Ambulance Service NHS Trust to benefit from additional support from special measures regime

The NHS Trust Development Authority (NHS TDA) has today announced that the London Ambulance Service NHS Trust (LAS) has been placed into the special measures regime in response to a recommendation from the Care Quality Commission (CQC) following an inspection in June 2015.

As part of this move, the NHS TDA has already put in place a wide ranging package to support LAS to deliver rapid improvements to Londoners, including:

  • The appointment of an experienced NHS operator as Improvement Director, Lesley Stephen, to support the Trust to put in place improvements.
  • A relationship with the Defence Medical Services (DMS) to provide leadership training and development to senior and middle management focused on improving the working practices within LAS
  • Dedicated resource from the Association of Ambulance Chief Executives to provide additional specialist expertise, with a particular focus on supporting improvements in operational performance within LAS and sharing best practices across ambulance services
  • Helping the Trust to identify and appoint an interim HR Director
  • Supporting the Trust to put in place specialist organisational development support and a specialist bullying and harassment advisor to support them to improve culture within the organisation
  • Deploying senior staff from within the NHS TDA in the areas of workforce, quality improvement and medicines management, to further enhance the expertise available to the Trust

DMS will provide LAS with a toolset for understanding their complex challenges through a structured education programme using operationally proven military planning tools.  This will support the creation of an action plan and set the conditions for success through positively influencing organisational culture.

Andrew Hines, Associate Director of Delivery and Development (London) at the NHS Trust Development Authority said:

“The London Ambulance Service provides a service that Londoners greatly value and rely on. The report shows that staff can be proud of the standard of care that they provide.

“However significant improvements are required to the quality of service that patients receive.

“The areas for improvement are clear and we are now focussing on making sure that the Trust has access to the best expertise available to help them to deliver their ambitious improvement plan.

“Londoners should feel confident that it is safe to call the ambulance service and that care is of good quality”

Over the coming weeks, the NHS TDA will continue to look at further options to support LAS to deliver improvements to patients.



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