Worcestershire Acute Hospitals NHS Trust welcomes Improvement Director

Worcestershire Acute Hospitals NHS Trust has welcomed the news that Marie-Noelle Orzel has been appointed as improvement director by the NHS Trust Development Authority.

Marie-Noelle will work with the Trust on delivering improvements to services and embedding changes.

As well as urgent and emergency care, she will work with the Trust to improve patient care, quality and safety processes and apply good practice consistently.  She will be bringing her experience of addressing the improvement needs of NHS Trusts to help Worcestershire Acute Hospitals NHS Trust, beginning work immediately to provide additional improvement support.  She has been meeting with the senior leadership team already this week.

Marie-Noelle said: “I look forward to meeting with Trust staff over the coming weeks and working closely with them to develop a robust, integrated improvement plan.  There is clear evidence of good practice at the Trust and we need to coordinate all improvement actions already in progress, address the issues in the emergency care pathway and work with the Trust’s health partners to improve patient flow and the patient care experience across all services.”

From an NHS nursing background, Marie-Noelle is a highly experienced improvement leader and has worked as an NHS TDA improvement director at North Cumbria University Hospitals and East Lancashire Hospitals NHS Trusts under special measures.  She has also worked as Director of Nursing at Royal Devon and Exeter Foundation Trust and was Director of Nursing and Chief Executive of North Bristol NHS Trust from 2010-2013.  She was a core team member of the national Patient Safety First campaign and has a strong focus on improving care quality and patient experience.

The Trust has also appointed Dr Andy Phillips, a highly experienced clinical leader, to provide additional clinical leadership within the Trust from 1 May 2015.

Dr Phillips’ previous role was Deputy Chief Medical Officer at University Hospitals Coventry and Warwickshire NHS Trust, managing diagnostics and the service division.  He will be providing additional clinical support at Board level at Worcestershire Acute Hospitals NHS Trust, focussing on clinical leadership, clinical engagement and the Trust’s clinical operational challenges.

Dr Phillips said: “I’m pleased to be joining the Trust as this is a great opportunity to support them through the challenges ahead and deliver long-lasting improvements to patient care.  I look forward to working closely with clinical colleagues at the Trust to address the issues, and ensure good practice already in place is applied throughout the organisation, with strong clinical leadership in all teams.”

Chris Tidman, Deputy Chief Executive of Worcestershire Acute Hospitals NHS Trust, said: “We are taking urgent action to make sure we deliver the high quality urgent and emergency care our patients deserve, as well as addressing challenges in all areas of the organisation.  Marie-Noelle and Andy are welcomed warmly by the Trust Board and we look forward to working with them to progress improvements and sustain delivery of high quality care.  Their significant clinical expertise and guidance will ensure that changes and best practice are embedded throughout the Trust’s services to benefit our patients.”

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